At Frost Warden, we aim to make your shopping experience simple and transparent. Below are answers to the most common questions about our jackets and services.
What products do you sell?
We specialize in jackets designed for everyday wear. Our collection includes various styles focused on comfort, durability, and practical use.
Do you ship internationally?
No. At this time, we ship within the United States only. International shipping is not currently available.
How long does shipping take?
Orders within the United States are typically delivered within 5–8 business days, depending on your location. Once your order is shipped, tracking details will be sent to your email.
What payment methods do you accept?
We currently accept:
- PayPal
- Visa
- American Express
- MasterCard
- Discover
Available payment options are displayed at checkout.
Are your jackets durable?
Our jackets are made using quality materials and are intended for regular daily wear. Each product is selected to meet consistent quality standards.
What sizes are available?
Our jackets are offered in standard sizing. Please refer to the size chart on each product page to ensure the best fit.
How should I care for my jacket?
We recommend following the care instructions provided on the product label or included guide. In most cases, this involves gentle washing and air drying to help maintain the jacket’s condition.
Are the jackets suitable for all weather conditions?
Our jackets are designed for use in a range of everyday outdoor conditions. Specific features such as insulation or wind resistance vary by model and are clearly listed on each product page.
What is included with my order?
Your package will typically include:
- 1 × Jacket
- Protective packaging
- Care and usage instructions
Additional accessories (such as detachable hoods or extra buttons) are included only if listed on the product page.
Can I return or exchange an item?
Yes. We accept returns within 14 days of delivery, provided the item is unused and returned in its original packaging. Please review our Returns & Refund Policy for full details.
What if my item arrives damaged or defective?
If you receive a damaged or incorrect item, please contact us at support@frostwarden.shop within 48 hours of delivery. Include your order number and clear photos of the issue so we can assist you promptly.
How can I track my order?
Once your order has shipped, you will receive a tracking number by email. You can use this number to monitor your shipment through the carrier’s website.
Do the jackets include care instructions?
Yes. Each jacket includes a label or guide with care instructions and usage information.
Still have questions?
If you need further assistance, feel free to contact us at support@frostwarden.shop. Our team typically responds within 24–48 hours, Monday through Friday.
Contact Information
Business Name: Frost Warden
Business Number: +1 (401) 303-6357
Business Mail: support@frostwarden.shop
Business Hours: 9:00 AM – 5:00 PM (PST, UTC −8) (Monday to Friday)
Business Address: 1000 NW Wall St Ste 140, Bend, OR 97703, United States