Return & Refund Policy

Last Updated: March 27, 2026

At Frost Warden, we stand by the reliability of our products. If your purchase does not meet your expectations for fit or function, we offer a straightforward return and refund process. Our goal is to ensure a fair resolution for every customer.

1. 14-Day Return Window

We offer a 14-day return period. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, the following conditions must be met:

Condition: The jacket must be unused, unwashed, and in the same condition as when it arrived.
Packaging: The item must remain in its original packaging with all garment tags still attached.
Proof of Purchase: A valid receipt or order number is required to process your request.

Note: Returns sent back to us without prior authorization will not be accepted.

2. How to Initiate a Return

To start the process, please follow these steps:

Email Us: Contact our support team at support@frostwarden.shop.
Provide Details: Include your Order Number, the specific item you wish to return, and a brief reason for the request.
Approval: Once our team reviews your request, we will send you a Return Authorization and detailed instructions on how and where to send your package.

3. Return Shipping & Costs

Customer Preference (Change of Mind/Wrong Size): If you are returning an item because you changed your mind or selected the wrong size, the cost of return shipping is the responsibility of the customer.
Our Error (Defective or Incorrect Item): If the return is due to our error (e.g., you received the wrong model or a damaged item), Frost Warden will provide a prepaid return shipping label at no cost to you.
Shipping Method: We strongly recommend using a trackable shipping service. We cannot guarantee that we will receive your returned item if it is sent without tracking.

4. Inspection & Damaged Items

Please inspect your order immediately upon arrival.

If the item is defective, damaged, or if you receive the wrong item, contact us at support@frostwarden.shop within 48 hours of delivery.
Please include clear photos of the damage or the incorrect item to help us expedite your replacement or refund.

5. Non-Returnable Items

Certain situations or items are not eligible for a return:

Any jacket that shows signs of wear, washing, or use.
Items damaged due to misuse or modifications after delivery.
Products purchased during clearance sales or specifically marked as “Final Sale.”
Gift cards.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item, or we can process the exchange once the original jacket is inspected and approved.

7. Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

Approved Refunds: If approved, the refund will be automatically processed back to your original payment method.
Timeline: Please allow up to 7 business days for our team to inspect the return and initiate the refund.
Bank Processing: Keep in mind that it can take additional time (usually 3–5 business days) for your bank or credit card company to post the refund to your statement.
Shipping Fees: Original shipping charges paid at the time of purchase are non-refundable.

Contact Information

If you have any questions regarding returns or refunds, please contact us:

Business Name: Frost Warden
Business Mail: support@frostwarden.shop
Business Hours: 9:00 AM – 5:00 PM (UTC -4) (Monday to Friday)
Business Address: 731 Central Ave, Johnston, RI 02919, United States