Last Updated: February 1, 2026
At Frost Warden, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a clear and fair return and refund process as outlined below.
14-Day Return Policy
You may request a return within 14 days of receiving your order.
To be eligible for a return:
- The item must be unused and in the same condition as received
- All original tags must be attached
- The item must be returned in its original packaging
- A valid receipt or proof of purchase is required
Returns sent without prior approval will not be accepted.
How to Request a Return
To start a return, please email us at support@frostwarden.shop within 14 days of delivery and include:
- Your order number
- The item you wish to return
- The reason for the return
Once your request is approved, we will email you the return instructions and, where applicable, a return shipping label.
Return Address
All approved returns must be sent to the address below:
Frost Warden (Returns)
1000 NW Wall St Ste 140, Bend, OR 97703, United States
Return Shipping & Labels
- Customer-initiated returns (wrong size, change of mind):
Return shipping costs are the responsibility of the customer. A return label may be arranged through your preferred carrier. - Our error (damaged, defective, or incorrect item):
We will provide a prepaid return shipping label by email at no cost to you.
All returns must be shipped using a trackable shipping service to ensure safe delivery.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us at support@frostwarden.shop within 48 hours of delivery, including your order number and clear photos of the issue. We will assist you promptly.
Non-Returnable Items
The following items are not eligible for return:
- Jackets that have been worn, washed, or used
- Items damaged due to misuse or unauthorized modification
- Clearance or sale items
- Gift cards
Exchanges
We offer exchanges for eligible items.
To request an exchange, please initiate a return following the steps above. Once the original item is received and approved, we will process the exchange for the replacement item.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status.
- Approved refunds are issued to the original payment method
- Refunds are processed within 7 business days after inspection
- Original shipping fees are non-refundable
Please allow additional time for your bank or payment provider to post the refund.
Contact Information
If you have any questions regarding returns or refunds, please contact us:
Business Name: Frost Warden
Business Number: +1 (401) 303-6357
Business Mail: support@frostwarden.shop
Business Hours: 9:00 AM – 5:00 PM (PST, UTC −8) (Monday to Friday)
Business Address: 1000 NW Wall St Ste 140, Bend, OR 97703, United States